Water Payment Information

 

Statement Information:

BILL DUE DATE- Bill must be paid by 5:00 p.m. on the 16th of each month.  If the DUE DATE falls on Saturday, Sunday or County observed holiday you will have until 5:00 p.m. on the next business day to make payment. 

PAST DUE CHARGES- unpaid balance.

PENALTY-10% added to balance if payment not received by 5:00 p.m. on DUE DATE

ADJUSTMENTS- Includes any prior balances, new charges, and adjustments.

CUT-OFF DATE- Payment of all charges must be received prior to this date to avoid disconnection of water service.  If cut-off date falls on Saturday, Sunday or County observed holiday you will be disconnected the next business day.

RECONNECTION OF WATER SERVICE: 

If water service is scheduled to be disconnected for non-payment a 10% late fee and a $40.00 service fee will be added to the total amount due.

In order for service to be reconnected the total amount due, late fee, $40.00 service fee and all other monies owed to the Gates County Water Department must be paid in full by cash, certified check, money order or online payment made on the WIIP Portal by 3:00 p.m. on the day of reconnection. 

No reconnects will be dispatched after 4:00 p.m.

RIGHT TO DISPUTE- If a customer disputes the accuracy of their bill they shall present their claim to the customer service division before the bill becomes past due.