Finance Billing/Collection Representative
Date Posted:
Compensation:
Deadline:
Position Objectives:
General Statement of Duties
Performs
difficult administrative and clerical work under the Finance Department related
revenue collections, billing, delinquent accounts and other related finance
duties
Distinguishing Features of the Class
Employees
in this class are responsible for the activities which involve the monthly
billing of utility bills; preparing and verifying a variety of reports and
records; collecting utility bills and other revenues, and as well as other
finance related duties. Work involves
multiple detailed procedural steps and requires independent knowledge of the
utility billing and collections process and computer application. Considerable tact and courtesy are required
in these public contact functions. Work
is performed under regular supervision and is evaluated through conferences, by
accuracy and timeliness of customer service records and bills, and thoroughness
of assigned responsibilities.
Duties and Responsibilities
Essential Duties and Tasks
Generates billing information, performs edits, and uploads customer accounts for processing and mailing.
Enters customer deposits into system; calculates final utility bills and applies customer deposit to final bill to close account.
Prepares list and uploads overdue notices; prints, reviews, and distributes list of customers for disconnection for non-payment.
Coordinates the activities of the office with the utilities personnel and the departments responsible for the various utility functions within the County; coordinates with utility personnel the meter reading functions and the cutting on and off of services to customers.
Monitors the billing cycle and assures that all records are submitted on a timely basis in order that established deadlines will be met.
Collects utility bills and other revenue payments.
Generates listing of delinquent accounts and submit to the established collections agencies as described in Gates County policy.
Additional Job Duties
Other related finance duties as assigned.
Recruitment and
Selection Guidelines
Knowledge, Skills, and Abilities
Considerable knowledge of the County’s utility customer service policies, procedures, and processes of the County in handling customer services issues and concerns.
Considerable knowledge of the finance software application and ability to operate hardware to produce accurate, timely bills and other related financial reports.
Working knowledge of state statutes related to utility billing, customer service and governmental accounting.
Working knowledge of standard operating practices involved in modern office operation and serving the public.
Ability to create and maintain accurate records, reports, and files in support of a cash receipt and customer oriented operation.
Ability to operate calculator, computer terminal, typewriter, cash register, and related office equipment at the desired level of speed and accuracy.
Skill in collaborative conflict resolution and customer contact.
Ability to process and complete necessary records, reports, and other paper work to provide quick and efficient customer services.
Ability to deal with customers with tact and courtesy and maintain control in sensitive and difficult situations.
Ability to establish and maintain effective working relationships with coworkers, public officials, and customers.
Physical Requirements
Must be able to physically perform the basic life operational functions of fingering, reaching, lifting, grasping, talking, hearing, and repetitive motions.
Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must possess the visual acuity to prepare and use figures and statistics, operate a computer terminal, read maps and written material extensively.
Desirable Education and Experience
Graduation from Community College with an Associate Degree in Business Administration or related field, and three to five years of experience in customer services work and/or finance related field and work using a computer, preferably in a public utility or collections; or an equivalent combination of education and experience.